Withdrawal
Placed an order with SleepLab and want to withdraw from it? You can do that here, without giving a reason and without an account.
Report your withdrawal
Your withdrawal has been received
You have cancelled your purchase. This is what we recorded:
- Date and time:
- Name:
- Order number:
- Email address:
We will send you a confirmation by email right away. Please also check your spam folder. If you have not received anything after 15 minutes, email us at info@sleeplabholland.com with your order number. Your withdrawal is already recorded at the time shown above.
What happens next
- 1. Instant confirmation. You receive an email with the date and time of your withdrawal.
- 2. Send it back. You arrange and pay for the return shipment yourself (estimated at € 40 to € 75 excluding VAT, about € 48 to € 91 including VAT, within the Netherlands). Return the product within 14 days of your withdrawal to SleepLab Holland, Vloetweg 37b, 5841AS Oploo, the Netherlands. Use a carrier with track-and-trace, pack it well, write your order number on the parcel and keep the proof of shipment.
- 3. Refund. We refund the full amount, including standard shipping costs, within 14 days of your withdrawal. We may wait until we have received the product or you have sent proof of shipment.
You have a 14-day cooling-off period, counted from the day you receive the product. The cost of the return shipment is yours. A fitted sheet or mattress with a face opening cut to your own head size can also be withdrawn within that period. The rules are in Article 8 of our terms and conditions. Prefer email? Send your name, order number and a clear statement that you are withdrawing to info@sleeplabholland.com.